Frequently asked questions
The questions that come up most. Direct answers.
About MakeBanc:
What is MakeBanc?
A non-custodial capital orchestration platform. It connects you to professional asset managers through ERC-7540 smart contract vaults on Base, with institutional custody at Ceffu and fiat infrastructure through Noah.
MakeBanc does not hold your assets, does not give financial advice, and is not a bank. It is the interface and coordination layer. Assets, strategies, and custody all sit outside MakeBanc structurally.
Who controls my funds when I allocate?
You do.
Your capital moves into an audited smart contract on Base, not a MakeBanc account. MakeBanc cannot move your funds without a transaction signed by your wallet.
The asset manager has trading authority on the SMA at Ceffu but not withdrawal authority. No single party can move your assets unilaterally.
Why is the platform invite-only?
Two reasons.
The invite-based model helps maintain a curated community and supports the platform's compliance goals by ensuring every user enters through a known relationship. Full identity verification (KYC) is performed separately through Noah using Sumsub.
It also makes the platform intentional, not transactional. You are being introduced to a peer network, not joining a marketing funnel.
How do I get an invite?
You need one from an existing investor or an onboarded asset manager.
No public sign-up. If you do not know anyone on the platform, the team can sometimes arrange introductions for serious allocators. Email with a description of your situation.
Returns and performance:
How are returns generated?
By the trading strategies on the platform: arbitrage, directional, multi-strategy, and combinations.
Each strategy is run by an independent asset manager in a segregated managed account at Ceffu. Historical performance is reported daily.
Returns are not guaranteed. Past performance does not predict future results.
What returns should I expect?
The platform takes no position on expected returns.
Historical performance for each strategy is on the dashboard: monthly returns, volatility, max drawdown, recovery time, benchmark correlations. Use that data. Strategies that look good historically can still underperform.
How often do I see performance updates?
Daily. Vault NAV updates at least once per day. Your dashboard shows current position value, net change since last allocation, and historical NAV progression.
Risk:
Can I lose money?
Yes.
Technology risk: smart contract bugs or infrastructure failures could cause loss. Covered by insurance from Breach (technology-risk coverage, currently in progress) on the underlying smart contract layer. See technology risk.
Counterparty risk: a custodian, asset manager, or counterparty could fail. The architecture distributes exposure across multiple regulated entities. See counterparty risk.
Strategy risk: the strategy itself can lose money. Not insured. For most allocators, this is the largest practical risk. See strategy risk.
What if a smart contract has a bug?
Contracts are independently audited and use a 96-hour TimelockController on all governance actions. The Guardian can pause immediately on detecting an exploit; unpausing requires the full timelock.
The underlying smart contract infrastructure is covered by insurance from Breach (technology-risk coverage, currently in progress) for smart contract failure causing loss of vault assets.
What if an asset manager fails?
Asset Managers go through Know Your Partner (KYP): entity verification, beneficial ownership, track record, references, operational security.
If an asset manager fails or is suspended, allocations to their vaults are paused and, depending on severity, orderly redemption is initiated. Custody remains with Ceffu, separate from the asset manager.
Liquidity:
How long does it take to get my money out?
Submit a redemption request anytime. It processes at the start of the next calendar month. Funds are typically back in your wallet by the end of the first week.
No exit fees. Performance fee is calculated proportionally for the period your shares were active.
Why monthly redemptions?
Daily redemptions would force asset managers to hold a large cash buffer, dragging returns for everyone. Monthly windows give asset managers a known liquidity cadence and give you a known processing schedule.
The trade-off is intentional. If you need same-day liquidity, this is not the right place for that capital.
Can I cancel a redemption request?
Yes, before processing. Your dashboard shows all pending requests. Cancel any of them up until the monthly processing date.
Fees:
How does MakeBanc make money?
Two recurring fees plus a payment processing fee, all visible, applied at the vault level.
A 1% annual platform fee, accrued daily on vault NAV, covering custody and infrastructure. It is not split; it all goes to MakeBanc. A 1% insurance fee, a pass-through of the technology-risk insurance cost that MakeBanc keeps none of. The asset manager charges a 30% performance fee on returns above the high water mark, crystallized monthly; MakeBanc charges a payment processing fee on that performance fee, based on tier, taken from the asset manager's fee.
No hidden fees. No spread markups on stablecoin conversions. No balance sheet lending against your capital. No payment for order flow.
What is a high water mark?
The highest NAV per share the vault has reached at a crystallization moment. Performance fee is only charged on gains above it.
If a vault gains 10%, falls 5%, then recovers 5%, no performance fee is charged on the recovery; the share price has not exceeded the previous peak. You never pay twice on the same gain.
See performance fee for detailed mechanics.
Why is the performance fee 30% and not 20%?
Traditional hedge funds charge "two and twenty" (2% management, 20% performance). MakeBanc charges 2% and 30%.
The 10-point premium reflects infrastructure the asset manager does not have to build: daily NAV calculation, ERC-7540 vault infrastructure, institutional custody integration, monthly redemption coordination, and the regulatory architecture.
The total fee is fully disclosed. No hidden fees on top.
What happens if:
What happens if MakeBanc goes offline?
Your assets remain on-chain in the vault contracts on Base. The contracts run regardless of whether the MakeBanc website is online.
The contracts have public, audited rules and work with any compatible interface. BaseScan or any ERC-7540 tool. Your right to redeem is enforced by the contract, not the platform.
If MakeBanc stopped permanently, orderly redemption would be initiated through existing contract rules and SMA agreements. See if MakeBanc goes offline.
What happens if Ceffu has an issue?
Ceffu's SMA structures segregate your assets from Ceffu's balance sheet. Under the SMA framework, assets are recoverable as client property in a wind-down.
An operational issue (downtime, integration problem) would temporarily affect allocations and redemptions involving Ceffu's systems. Underlying asset ownership would not be affected.
What happens if I lose my wallet?
MakeBanc cannot recover your assets. The platform does not have your private keys and cannot move funds on your behalf.
This is true of any non-custodial platform. The trade-off for self-custody is that you are responsible for key management.
For meaningful allocations, use a hardware wallet or Safe multisig. Practice recovering from your seed phrase on a different device before allocating capital. The dry run is the only way to know your recovery is real.
Onboarding:
How long does KYC take?
Minutes for most users. Verification runs through Noah using Sumsub, used by 4,000+ financial institutions globally.
If you have previously verified through any Sumsub-powered service, your verification can be reused with consent. Manual review cases resolve within a business day.
What jurisdictions are supported?
Stablecoin settlement: 50+ countries. Fiat virtual accounts (EUR): 27 European countries via SEPA. Fiat payouts: 60+ countries.
The supported list is determined by Noah's licensed entities and sanctions/AML considerations. It changes over time. The platform tells you during onboarding if your country is unsupported.
Do I need to know how to use crypto?
Basic familiarity helps but is not required.
Crypto-native flow: connect a wallet (MetaMask, Ledger, Safe multisig). Fiat-funded flow: transfer fiat into a virtual account through Noah, which converts to stablecoins and allocates on your behalf.
For users new to wallets, embedded Privy wallets are rolling out to reduce self-custody friction.
What this is not:
This FAQ is not exhaustive. The detailed docs go deeper on every topic. If your question is not here, contact the team through official support channels.